CELPIP WRITING TASK 1 Emails — November 2026

 CELPIP WRITING TASK 1 Emails — November 2026

1\. Formal — Requesting reconsideration of a rejected insurance claim

Question: Your home insurance claim was recently rejected after a storm damaged your property. Write an email to the insurance company. In your email:

* Explain how the damage occurred.

* Describe why you disagree with the rejection.

* Request a review of your claim.

Sample Email

Subject: Request for Reconsideration of Insurance Claim

Dear Claims Manager,

I am writing to request a review of my home insurance claim, which was recently rejected following the damage caused by a severe storm at my property on 24 October.

During the storm, strong winds damaged a section of my roof and allowed rainwater to enter the house. This resulted in damage to the bedroom ceiling, electrical fittings and some furniture. I submitted a claim under my home insurance policy, but I was informed that it could not be approved because the supporting evidence was considered insufficient.

I believe this decision should be reconsidered, as the damage was directly caused by the unexpected weather conditions rather than a lack of property maintenance. I have photographs of the affected areas, a repair estimate from a licensed contractor and a copy of the local weather report.

I would appreciate it if you could review my application again and consider these additional documents. Please let me know if any further inspection or information is required.

Thank you for your attention. I look forward to your response.

Kind regards, Sam Curren

2\. Formal — Correcting an incorrect professional certification record

Question: You recently noticed errors in your professional certification record. Write an email to the certification office. In your email:

* Explain which details are incorrect.

* Describe how these errors are affecting you.

* Request corrections and an updated certificate.

Sample Email

Subject: Request for Correction of Certification Details

Dear Certification Officer,

I am writing to report an error in my online certification record following the successful completion of the Professional Project Management Examination on 18 October 2026.

After checking my account, I noticed that my surname has been entered incorrectly and that the examination date is shown as 18 September instead of 18 October. Although my candidate identification number is correct, these errors may create difficulties when employers or other organisations verify my qualification.

I am currently applying for several positions that require proof of professional certification. Therefore, having accurate information on my record is essential. I have already checked the details submitted during registration and can confirm that the information provided in my original application was correct.

Could you please investigate this matter and update my online record accordingly? I would also appreciate receiving a revised digital certificate once the corrections have been completed. I can provide a copy of my identification document and examination confirmation if necessary.

Thank you for your assistance. I look forward to your confirmation.

Kind regards, Sam Curren

3\. Formal — Requesting compensation for a damaged online purchase

Question: You ordered a household appliance online, but it arrived damaged. Write an email to the retailer. In your email:

* Explain what you purchased and when it arrived.

* Describe the damage.

* Request a replacement or refund.

Sample Email

Subject: Complaint Regarding a Damaged Household Appliance

Dear Customer Service Manager,

I am writing to complain about a washing machine I ordered through your online store on 25 October 2026. The product was delivered to my home on 30 October; however, I was disappointed to discover that it had arrived in a damaged condition.

When I opened the packaging, I noticed a large dent on the front panel and a crack near the detergent compartment. Furthermore, the machine makes an unusual noise when switched on, which suggests that some internal components may also have been affected during transportation. I immediately contacted the delivery representative, who advised me to report the issue directly to your customer service department.

I have paid the full advertised price for this appliance and do not believe I should be expected to accept a damaged product. I have also taken photographs of the damage and kept the original packaging as evidence.

I would appreciate it if you could arrange a replacement at no additional cost. Alternatively, please issue a full refund if another unit is unavailable. Kindly arrange collection of the damaged machine as well.

I look forward to a prompt resolution.

Kind regards, Sam Curren

4\. Formal — Requesting a change to your workplace schedule

Question: Your employer has introduced a new work schedule that creates difficulties for you. Write an email to your manager. In your email:

* Explain which part of the new schedule is unsuitable.

* Describe how it affects your responsibilities.

* Suggest an alternative arrangement.

Sample Email

Subject: Request for Reconsideration of the New Work Schedule

Dear Mr Thompson,

I am writing to request a reconsideration of the new shift schedule that was introduced in our department from 2 November 2026.

According to the revised arrangement, my working hours have been changed from 8:00 a.m.–4:00 p.m. to 11:00 a.m.–7:00 p.m. Although I understand that the company needs to adjust staffing arrangements to meet operational requirements, the new timing has created difficulties for me.

I have regular family responsibilities in the evening, particularly collecting my child from an after-school programme. The revised schedule makes this difficult to manage, as there are limited alternative arrangements available. I have also been following the previous schedule for more than two years and have consistently maintained good attendance and performance.

Would it be possible to retain my earlier working hours or consider a flexible arrangement? I would be happy to discuss alternative shifts that would also meet the department's requirements. I am willing to cooperate in finding a practical solution.

Thank you for considering my request. I look forward to hearing from you.

Kind regards, Sam Curren

5\. Formal — Appealing an additional course registration fee

Question: You registered for a professional training programme but were charged an unexpected additional fee. Write an email to the programme administrator. In your email:

* Explain when and how you registered.

* Describe why you believe the additional fee is incorrect.

* Request a review and refund if appropriate.

Sample Email

Subject: Request for Review of an Additional Registration Fee

Dear Programme Administrator,

I am writing to request a review of an additional fee charged during my registration for the Advanced Digital Marketing Programme scheduled to begin on 16 November 2026.

When I completed the online registration on 28 October, I paid the full course fee of $450, as stated on the programme website. However, after receiving the confirmation email, I noticed an additional charge of $75 described as an administrative registration fee. This amount had not been mentioned in the original course information or during the payment process.

I contacted the registration support team to clarify the matter, but I was advised that the additional payment was part of the standard procedure. I understand that administrative charges may apply in certain circumstances; however, these should be clearly communicated before participants complete their registration.

I would appreciate it if you could review my payment record and explain the reason for this additional charge. If it was applied incorrectly, I kindly request a refund of $75 to my original payment method.

Thank you for looking into this matter. I look forward to your response.

Kind regards, Sam Curren

6\. Semi-formal — Applying to volunteer at a community centre

Question: A community centre in your neighbourhood is looking for weekend volunteers. Write an email to the coordinator. In your email:

* Explain why you are interested in volunteering.

* Describe your relevant skills or experience.

* Ask about the schedule and application procedure.

Sample Email

Dear Community Centre Coordinator,

I recently came across your announcement regarding volunteer opportunities for weekend programmes, and I would like to express my interest in joining your team.

I have always enjoyed participating in community activities, particularly those involving children and older residents. I believe volunteering at your centre would allow me to contribute to the neighbourhood while gaining valuable experience. I am especially interested in helping with educational activities, organising events and assisting visitors during weekend programmes.

In terms of experience, I have previously volunteered at a local charity event where I helped register participants, distribute refreshments and coordinate activities. I am comfortable communicating with people of different age groups and can work well as part of a team. I am also available on Saturdays and Sundays.

Could you please provide some information about the available positions, working hours and application procedure? I would also like to know whether volunteers need to attend any training sessions before starting.

Thank you for your time. I look forward to hearing from you.

Best regards, Sam Curren

7\. Semi-formal — Requesting repairs after damage to your rented home

Question: A recent storm has damaged your rented home. Write an email to your property manager. In your email:

* Describe the damage and when it occurred.

* Explain how it is affecting your daily life.

* Request an inspection and a repair schedule.

Sample Email

Dear Mr Wilson,

I am writing to inform you about the damage to the property I am currently renting at 24 Green Street following the heavy sandstorm that occurred last weekend.

The strong winds damaged a section of the roof, and rainwater has started leaking into the main bedroom. In addition, some ceiling panels have become loose, while water has collected near the bedroom window. I noticed the problem immediately after the storm and have taken photographs of the affected areas for your reference.

Unfortunately, the leakage has made the bedroom difficult to use, particularly during rainy weather. I have had to move some furniture and personal belongings to prevent further damage. I am also concerned that the situation could become worse if the necessary repairs are delayed.

I would appreciate it if you could arrange an inspection as soon as possible and inform me when the repair work can be completed. Please let me know if a maintenance worker needs access to the property.

Thank you for your assistance. I look forward to your response.

Best regards, Sam Curren

8\. Formal — Requesting a missing document from a service provider

Question: A service provider was supposed to send you an important confirmation document, but you have not received it. Write an email to the company. In your email:

* Explain which service you purchased or registered for.

* Describe why the missing document is important.

* Request that it be sent and ask when you can expect it.

Sample Email

Dear Customer Service Manager,

I am writing regarding the confirmation certificate for the professional training programme I registered for through your organisation on 20 October 2026.

Although I received an email confirming that my registration and payment had been processed successfully, I have not yet received the official enrolment document. I also checked my spam folder and online account, but the certificate is not available in either location.

This document is particularly important because my employer requires official proof of enrolment before approving my study leave. I need to submit the certificate by 12 November, and any further delay could affect my ability to attend the programme.

I would appreciate it if you could check my registration details and arrange for the missing document to be sent to my registered email address. If there is any issue preventing its release, please inform me so that I can provide the necessary information.

Could you also confirm when I can expect to receive it?

Thank you for your assistance. I look forward to your response.

Kind regards, Sam Curren

9\. Informal — Inviting a friend to a family celebration

Question: Your family is organising a special celebration, and you would like a friend to attend. Write an email to your friend. In your email:

* Explain what the occasion is and when it will take place.

* Describe the arrangements and activities planned.

* Invite your friend and ask whether they can attend.

Sample Email

Hey Alex!

How have you been? It's been ages since we last caught up! I wanted to share some exciting news with you. We're organising a special celebration for my parents' wedding anniversary on Saturday, 21 November, and I'd really love you to join us!

We're planning to have it at a beautiful restaurant near the beach, starting around 6 p.m. My cousins and relatives will be there, and we've arranged a nice dinner, some music and a few fun games. We're also putting together a slideshow of old family photographs, so I'm sure there'll be plenty of laughter and embarrassing memories!

It would be great if you could come along. You know my family already, so you won't feel out of place at all! Besides, we haven't spent proper time together in months, and this would be a perfect opportunity to catch up.

What do you think? Are you free that evening? Let me know soon so I can include you in the arrangements!

Take care, Sam

10\. Informal — Apologising for missing an important appointment

Question: You forgot an appointment with a close friend and could not attend. Write an email to your friend. In your email:

* Apologise for missing the appointment.

* Explain what happened.

* Suggest another date and offer to make up for the inconvenience.

Sample Email

Hey Daniel!

I owe you a proper apology for missing our lunch yesterday! I know we had planned it several days in advance, and I feel terrible about keeping you waiting.

Things got rather hectic at home because my younger brother suddenly needed help with an urgent matter. I had to take him to the hospital, and with everything happening at once, I completely forgot to check my phone. I only noticed your messages later in the evening. I should have informed you as soon as I realised I couldn't make it, and I'm really sorry about that!

I hope you didn't have to wait too long or change your entire schedule because of me. How about we meet this Saturday instead? There's a new café near the shopping centre that I've been meaning to try. Lunch is on me this time, of course!

Are you free around 1 p.m.? Let me know what works for you. I promise I'll be more organised this time!

Take care, Sam

11\. Formal — Complaining about an unexpected increase in a utility bill

Question: Your latest electricity bill is considerably higher than usual, although your household consumption has not changed significantly. Write an email to the utility company. In your email:

* Explain the unusual increase in the bill.

* Provide details about your previous payments or meter readings.

* Request an investigation and correction if an error is found.

Sample Email

Dear Customer Service Manager,

I am writing to express my concern regarding the unusually high electricity bill I received for October 2026. The amount charged is almost twice as much as my previous monthly bills, despite there being no significant change in my household's electricity consumption.

Over the past six months, my bills have generally ranged between $90 and $110. However, the latest statement shows a charge of $205. I checked the meter reading displayed on the bill and compared it with the current reading at my property. The figures appear inconsistent, which makes me suspect that an incorrect reading may have been recorded.

I have always paid my bills on time and have not added any major electrical appliances recently. Therefore, I would appreciate it if your technical team could investigate the matter and verify the meter reading. If an error has occurred, please issue a corrected bill and adjust the outstanding balance accordingly.

I can provide copies of my previous bills and photographs of the current meter reading if required.

Thank you for looking into this matter. I look forward to your response.

Kind regards, Sam Curren

12\. Semi-formal — Requesting additional support from a training instructor

Question: You are attending a professional course but are finding one section particularly difficult. Write an email to your instructor. In your email:

* Explain which part of the course is challenging.

* Describe how this is affecting your progress.

* Request additional guidance or suitable learning resources.

Sample Email

Dear Mr Anderson,

I am writing to seek some additional guidance regarding the advanced data analysis module in the professional training course I am currently attending.

Although I have been able to follow most of the lessons, I am finding the section on statistical interpretation particularly challenging. The concepts are quite detailed, and I sometimes struggle to apply the methods correctly when working on practical assignments. I have reviewed my class notes and completed the recommended exercises, but I still find certain calculations confusing.

This has started affecting my overall progress, as the next assessment requires us to use these techniques independently. I am concerned that I may not achieve the expected standard unless I improve my understanding of this section.

Would it be possible to arrange a short additional session to discuss the difficult topics? I would also appreciate any supplementary exercises, recorded lessons or reference materials that could help me practise independently.

I am willing to put in extra time and complete any additional work you recommend.

Thank you for your guidance.

Best regards, Sam Curren

13\. Formal — Complaining about repeated problems with a vehicle repair service

Question: You recently had your vehicle repaired, but the same mechanical problem has returned. Write an email to the service centre manager. In your email:

* Explain what repair work was originally completed.

* Describe the problem that has reappeared.

* Request a further inspection and appropriate corrective work.

Sample Email

Dear Service Centre Manager,

I am writing to express my dissatisfaction with the repair service provided for my vehicle on 22 October 2026. Unfortunately, the same mechanical problem has returned only a few days after the repair was completed.

I initially brought my car to your workshop because of an unusual noise coming from the engine and occasional difficulty starting the vehicle. Your technician inspected it and replaced the starter motor, for which I paid $380, including labour charges. I was assured that the issue had been resolved.

However, the vehicle has started making the same noise again, and on two occasions it failed to start properly. This is particularly inconvenient because I rely on my car for travelling to work and managing my daily responsibilities. I am also concerned that continuing to drive it may cause further damage.

Since the repair was carried out recently, I would appreciate it if you could arrange another inspection without additional charges. I would also expect the underlying problem to be identified and corrected rather than simply replacing another component.

Please let me know when I can bring the vehicle in.

I look forward to your prompt response.

Kind regards, Sam Curren

14\. Semi-formal — Requesting permission to use a community facility

Question: Your local community group wants to organise a weekend workshop but needs permission to use a public facility. Write an email to the facility coordinator. In your email:

* Explain the purpose of the workshop.

* Provide details about the expected participants and arrangements.

* Request permission and ask about availability and charges.

Sample Email

Dear Facility Coordinator,

I am writing on behalf of our neighbourhood community group to enquire about using the main hall at your centre for a weekend educational workshop.

We are planning to organise a free computer skills workshop for local residents, particularly senior citizens who would like to become more comfortable using smartphones, online banking services and other digital tools. The main aim is to help participants develop basic technology skills and become more confident when carrying out everyday online activities.

We expect approximately 25 to 30 participants, along with four volunteers who will assist during the sessions. Ideally, we would like to use the facility on Saturday, 21 November, from 10 a.m. until 2 p.m. We would also require access to tables, chairs, a projector and a reliable internet connection.

Could you please confirm whether the hall is available on that date? I would also appreciate information about the rental charges, booking procedure and any additional conditions we need to follow.

We would be grateful for your support in making this programme possible.

Best regards, Sam Curren

15\. Informal — Thanking a relative for helping during a difficult period

Question: A relative recently helped you with an important personal matter. Write an email to thank them. In your email:

* Explain why their help was important.

* Describe how their support made a difference.

* Suggest a way to meet or thank them personally.

Sample Email

Hey Aunt Sarah!

How are you doing? I've been meaning to write to you for the past few days, but things have finally settled down a little. I just wanted to say a huge thank you for everything you did for me last week!

You know how stressful things had become after I had to move houses unexpectedly? Between arranging the movers, packing everything and dealing with the paperwork, I honestly didn't know how I was going to manage it all. Your help with organising the belongings and looking after the children made such a difference!

I was particularly grateful that you took time out of your busy schedule to come over and help. It wasn't just the practical support; having someone around who understood what I was going through made the whole situation much easier to handle. I don't think I would have managed everything so smoothly without you!

I'd really like to take you out for lunch this weekend as a small thank-you. Are you free on Sunday? We could visit that lovely restaurant you mentioned last time!

Take care, Sam

16\. Formal — Requesting reconsideration of a rejected job application

Question: You recently applied for a position but believe an important qualification or document was overlooked. Write an email to the recruitment manager. In your email:

* Identify the position you applied for.

* Explain which qualification or experience may have been overlooked.

* Request reconsideration or clarification about the decision.

Sample Email

Dear Recruitment Manager,

I am writing regarding my recent application for the position of Senior Administrative Assistant at your organisation. I received an email informing me that my application had not been shortlisted, and I would appreciate an opportunity to clarify a few details.

I submitted my application on 20 October and included my updated résumé and supporting documents. However, after reviewing the job requirements and my submitted application, I noticed that my professional certification in office administration was not mentioned in the summary section of my résumé. I am concerned that this qualification may have been overlooked during the initial screening process.

In addition to this certification, I have more than five years of experience in administrative coordination, record management and customer communication. I believe these skills closely match the responsibilities outlined in the advertisement.

Would it be possible to review my application again in light of this information? Alternatively, I would appreciate clarification regarding the main reasons for the decision so that I can improve future applications.

Thank you for your time and consideration. I look forward to your response.

Kind regards, Sam Curren

17\. Semi-formal — Suggesting improvements to a workplace break area

Question: Your workplace break room is poorly maintained and does not provide suitable facilities for employees. Write an email to your supervisor. In your email:

* Describe the existing problems.

* Explain how they affect employees.

* Suggest practical improvements.

Sample Email

Dear Mr Wilson,

I am writing to bring to your attention a few concerns regarding the condition of the staff break room and to suggest some improvements that could make the facility more comfortable for employees.

At present, the room has limited seating, and several chairs are damaged. The refrigerator is also not working properly, while the coffee machine frequently stops functioning. In addition, the area is often untidy because there are not enough waste bins or suitable cleaning arrangements.

These problems make it difficult for employees to relax during their breaks. Many staff members end up eating at their desks, which reduces the opportunity to take a proper rest and interact with colleagues. A comfortable break area could also contribute to a more positive working environment.

I would suggest replacing the damaged furniture, arranging regular cleaning and repairing the kitchen equipment. Providing a few additional tables and waste bins would also make the space more practical.

I hope these suggestions can be considered during the next workplace facilities review. I would be happy to discuss them further if required.

Best regards, Sam Curren

18\. Formal — Requesting correction of an incorrect bank transaction

Question: You noticed an unfamiliar or duplicated transaction in your bank account. Write an email to the bank. In your email:

* Identify the transaction and when it occurred.

* Explain why you believe it is incorrect.

* Request an investigation and appropriate account adjustment.

Sample Email

Dear Customer Service Manager,

I am writing to report a possible error in my savings account and request an investigation into a transaction that appears to have been processed twice.

On 29 October 2026, I made an online payment of $185 to a home appliance retailer using my debit card. However, when I checked my account statement the following morning, I noticed that the same amount had been deducted twice. Both transactions display the same merchant name and appear to have been processed within a few minutes of each other.

I contacted the retailer, and their representative confirmed that only one payment had been received on their side. This suggests that the second deduction may have occurred due to a processing error. The additional charge has also reduced my available balance, which has caused some inconvenience.

I would appreciate it if your team could investigate the duplicate transaction and arrange a reversal of the additional $185 if the error is confirmed. Please also provide a reference number so that I can follow up on the matter.

I can provide the transaction details and payment receipt if required.

Thank you for your assistance.

Kind regards, Sam Curren

19\. Informal — Asking a friend to look after your home while travelling

Question: You will be away from home for several days and want a friend to help look after your property. Write an email to your friend. In your email:

* Explain your travel plans and how long you will be away.

* Describe the responsibilities you need help with.

* Ask whether your friend is available and offer to return the favour.

Sample Email

Hey Alex!

How have you been? I wanted to ask you a small favour. I'm planning to visit my parents in another city from 18 to 24 November, and I was wondering if you could keep an eye on my house while I'm away.

Nothing too complicated, I promise! I'd mainly need you to collect the newspapers and any parcels left at the front door. Could you also water the plants in the garden every couple of days? There's a spare key with my neighbour, so you wouldn't have to worry about arranging access.

I'll make sure everything is organised before I leave, and I'll write down the important contact numbers just in case anything comes up. If you're comfortable with it, you could also stop by once or twice to check that everything is fine.

Would you be free to help me out? I'd really appreciate it! And of course, I'd be more than happy to return the favour whenever you need someone to look after your place.

Let me know what you think!

Take care, Sam

20\. Semi-formal — Requesting a timetable adjustment for an educational programme

Question: You are enrolled in a training programme, but a recent timetable change conflicts with your other commitments. Write an email to the programme coordinator. In your email:

* Explain which sessions are causing difficulties.

* Describe your existing commitments.

* Request an alternative timetable or another suitable arrangement.

Sample Email

Dear Programme Coordinator,

I am writing regarding the recent changes to the timetable for the Advanced Business Management Programme, which I am currently attending.

According to the revised schedule, the Tuesday and Thursday classes have been moved from the afternoon to 6:30 p.m. Unfortunately, these new timings conflict with my existing professional commitments, as I am required to attend evening meetings at my workplace on both days.

I enrolled in the programme based on the original timetable, which allowed me to attend all sessions without affecting my working hours. The revised arrangement has made it difficult to maintain regular attendance, and I am concerned that I may miss important lessons and discussions.

Would it be possible to transfer me to another batch that follows the previous schedule? Alternatively, I would appreciate access to recorded sessions or an opportunity to attend the same classes online. I am keen to complete the programme and would prefer not to miss any part of the training.

Thank you for considering my situation. I look forward to your response.

Best regards, Sam Curren

21\. Formal — Requesting correction of an incorrect rental agreement

Question: You recently signed a rental agreement and noticed that some important details are incorrect. Write an email to the property management office. In your email:

* Identify the incorrect information.

* Explain why the errors need to be corrected.

* Request an amended agreement.

Sample Email

Dear Property Manager,

I am writing regarding the rental agreement I recently signed for apartment 304 at Green Valley Apartments. After reviewing the document carefully, I noticed that two important details have been recorded incorrectly.

Firstly, the monthly rent is stated as $1,850, whereas the agreed amount during our discussions was $1,650. Secondly, the agreement mentions a tenancy commencement date of 1 December instead of 15 November, which was the date confirmed by your representative.

These errors could create misunderstandings regarding my rental payments and the duration of my tenancy. I have already arranged my moving schedule based on the originally agreed date and made financial plans according to the confirmed monthly rent. Therefore, it is important that the document accurately reflects our agreement before the tenancy begins.

I would appreciate it if you could review the original correspondence and issue a corrected version of the rental agreement. Please let me know whether I need to visit your office to sign the amended document.

Thank you for your assistance. I look forward to receiving the revised agreement.

Kind regards, Sam Curren

22\. Informal — Recommending a local activity to a visiting cousin

Question: Your cousin is visiting your city for a few days and has asked you to suggest an interesting activity. Write an email to your cousin. In your email:

* Recommend an activity or place.

* Explain why you think your cousin would enjoy it.

* Offer to accompany them or help organise the visit.

Sample Email

Hey Ryan!

How's everything going? I heard you're finally coming to Chennai next week! It's been ages since we last met, and I'm already thinking about all the places we could explore together!

I've got a great suggestion for you. We should spend an evening at Mahabalipuram, especially if you're interested in history and beautiful coastal views. The ancient temples and stone sculptures are fascinating, and the beach is absolutely lovely around sunset. We could explore the historic sites, take plenty of photographs and then grab some local food nearby.

I think you'd really enjoy it because you mentioned last time that you wanted to see something different from the usual shopping malls and crowded tourist spots. We could also visit a few small cafés along the way.

How about going there on Saturday? I can arrange the transport and accompany you throughout the day. Does that sound good? Let me know what time you arrive so we can plan everything!

Can't wait to see you!

Take care, Sam

23\. Semi-formal — Requesting a refund for a cancelled community programme

Question: You registered and paid for a community workshop, but the organiser cancelled it without providing clear information about refunds. Write an email to the organiser. In your email:

* Explain which programme you registered for.

* Describe the inconvenience caused by the cancellation.

* Request a refund or an alternative arrangement.

Sample Email

Dear Programme Coordinator,

I am writing regarding the cancellation of the weekend photography workshop scheduled for 21 November, for which I registered and paid the participation fee of $85.

I received a notification yesterday informing participants that the workshop would no longer take place due to organisational difficulties. While I understand that unexpected circumstances can sometimes affect scheduled events, I was disappointed that the cancellation was announced only a few days before the programme was due to begin.

I had arranged my weekend commitments around this workshop and had also purchased some additional photography materials in preparation for the sessions. Unfortunately, the cancellation has caused considerable inconvenience, particularly because the programme was an important part of my personal learning plan.

I would appreciate it if you could arrange a full refund of the registration fee. Alternatively, I would be willing to transfer my registration to another session, provided that a confirmed date is available within the next month.

Could you please inform me about the refund procedure and the expected processing time?

Thank you for your attention.

Best regards, Sam Curren

24\. Formal — Reporting a security concern in a residential building

Question: You have noticed that the main entrance of your residential building is frequently left unlocked. Write an email to the building management office. In your email:

* Describe the security problem and when it occurs.

* Explain the potential risks to residents.

* Request suitable security improvements.

Sample Email

Dear Building Manager,

I am writing to raise a security concern regarding the main entrance of our residential building at 18 Park Avenue. Over the past two weeks, I have noticed that the entrance door is frequently left unlocked, particularly during the late evening and early morning hours.

On several occasions, I have returned home after 9 p.m. and found the main door completely open. I have also noticed that the electronic access system does not always function properly, allowing people to enter without using their access cards. This situation is particularly concerning because the building accommodates several families, including households with young children and older residents.

An unsecured entrance could allow unauthorised individuals to enter the premises, increasing the risk of theft and other safety-related incidents. Residents should be able to feel secure in their own homes, especially during nighttime hours.

I would therefore request an immediate inspection of the access system and the installation of a reliable door-closing mechanism. It may also be helpful to arrange regular security checks and remind residents not to leave the entrance unlocked.

Thank you for looking into this matter. I hope appropriate action will be taken soon.

Kind regards, Sam Curren

25\. Informal — Reconnecting with a former colleague and suggesting a meeting

Question: You recently found the contact details of a former colleague whom you have not spoken to for several years. Write an email to your former colleague. In your email:

* Explain how you came across their contact details.

* Share some news about what you have been doing.

* Suggest meeting and ask about their availability.

Sample Email

Hey Daniel!

How have you been? I hope life's treating you well! I can't believe it's been almost four years since we last worked together at the marketing company. I was actually thinking about our old team the other day!

Guess what? I came across your email address while going through some old project files on my laptop. I thought I'd drop you a message because it would be great to catch up after all this time.

Quite a lot has changed on my side. I've moved into a senior position at a different company, and I've been managing a small team for the past year. It's been challenging at times, but I'm enjoying the experience. I still remember those hectic project deadlines we used to handle together! Those were some interesting days, weren't they?

Anyway, I was wondering if you'd be interested in meeting for coffee sometime. There's a new café near the city centre that looks quite nice. We could spend some time catching up and talking about what everyone from our old team is doing these days.

Are you free next weekend? Let me know what works for you!

Take care, Sam